Online Registration Required
All members must register for classes at www.mindbodyonline.com. All members must be signed into their classes prior to attending the class to guarantee their spot. Spaces are limited so the earlier you sign in the better!
LATE cancel & no show fee
Serenity Pole and Aerial will enforce a late cancel/ no show policy for all scheduled classes. Studio staff will lock the door 10 minutes after the scheduled class starts. Latecomers will not be allowed to attend their scheduled class and will be charged the late cancel/ no show fee of $20.00 to the card on file. No exceptions. Please have respect for fellow students and your instructors by attending classes on time.
If you have registered for a class and do not sign out through mindbody, and do not show up for class, you will be considered a no show and will be charged a $20.00 fee. A late cancel/ no show fee will be applied to the credit card on file with the business. To avoid such fees please sign out 4 hours prior to the start time of the scheduled class or open studio. Open studio applies to the late cancel/ no show policy. No exceptions.
Serenity must have an active credit card on file to cover any late cancel/ no show fees that can occur. If the card can not be charged the fee do to whatever reason, then the members account may be restricted and they will need to contact the studio directly. All late cancel/ no show fees must be paid to contine use of membership.
Serenity has a 4-hour cancellation policy. You must cancel out of class via mindbody. A phone call, text message or email does not count for a cancelation. If you do not attend class or cancel within that 4-hour window before the start of your class this will result in a late cancel/ no show fee. If you are on a class pack your class will be forefited. No exceptions. If you are on a membership contract you will be charged a late cancel/ no show fee of $20.00 to the card stored on file. No exceptions.
Freezing MEMBERSHIPs & CANCELLATIONS
Members can only freeze their auto pay contracts for one month under the following reasons and must provide documentation to studio. (Injury, maternity or relocation).
All contract memberships must be completed until it’s scheduled end date of original contract. No exceptions. All transactions are non-refundable and non-transfereable.
No "ouside" shoes Allowed
You are more then welcome to bring your pole heels to class. Please remove all outside shoes in the lobby of the studio before entering the Aerial room. You may bring all your other belongings in the aerial room and store them in the designated cubbies. Please do not leave your stuff scattered on the studio floors and benches where students may sit.
Lotions & body oils
A little friendly reminder that lotions and body oils on your skin will make it difficult to grip your apparatus. Please refrain from using such products on days you plan to attend classes at Serenity Pole and Aerial. Dry Hands gip aid is available for purchase at the studio.
CLASS CANCELLATIONS BY THE STUDIO
If any class has less than 2 participants registered, class will be canceled. We will do our best to cancel any class at least 2-3 hours before the designated class start time. If a class is canceled you will not lose your class credit.Members will only be notified via email. The studio or instructor is not responsible for outdated email addresses. If we cancel any class and you were never notified, please contact the studio via email immediately.
HARASSMENT & DISCRIMINATION
Serenity Pole and Aerial has a no-tolerance harassment and discrimination policy. Any instructor proven to be harassing or discriminating against any member or other staff members is subject to termination. Any member proven to be harassing or discriminating against any member, instructor or other staff members of Serenity is subject to immediate member contract termination with absolutely no contract refunds or reimbursement if member is under studio contract. All members must be respectful and courteous to the studio instructors and to other members. Serenity Pole and Aerial reserves the rights to refuse business to any member we deem necessary.
REFUNDS & TRANSFERS
All sales are final. There are no cash value refunds. Class credits and memberships are also non-transferable.
When classes are full, you can sign up to be on the wait list through the (Mindbody System). When a spot opens up, you will receive an automatic email to the one you have stored on file with us, letting you know you have been added to the class. Please continue to check your email to see if you have been added.
Under the influence
Serenity Pole and Aerial does not tolerate anyone working out under the influence of any substance. Smoking and vaping in the studio is also prohibited.
CELL PHONE USE
Phones are great for pictures and videos to see your progress! We encourage you to use it for that purpose! Please refrain from calls and texts during class time. Members may take personal or business calls outside in the studio lobby so its not distracting to other members. Please have respect for fellow students attending classes and instructors teaching classes.
Please be mindful of who may be in the background of your videos and try to keep whats recording on you only. We absolutely respect the privacy of all our members and if you have an issue being filmed or photographed please notify an instructor. Please do not film the instructors without asking permission first.
You must be 18 and over to attend classes at Serenity Pole and Aerial, or 16 with a parents consent. If you are under 18 and plan on coming to class please print the Liability waiver to the studio and have your parent read and sign it before attending your first class. Children and teens under 16 can schedule privates with the instructors.
Co Ed Studio!
We are a co ed studio! Everyone is welcome here as long as everyone shows respect. Please use the bathroom and changing room for privacy while getting ready for class.
Any studio members caught or proven to be stealing from Serenity, or another member or instructor of the facility will be terminated immediately from their member contracts as well as subject to criminal action. Stealing (studio merchandise, cash, cell phones, iPods, iPads, jewelry, wallets, purses, from the lost and found, etc…) from members, other instructors, staff members and studio owners is absolutely prohibited at any time. If you are still in a membership contract you will be liable for any early termination fees. If you have class credits those will be forfeited.
FOOD & Gum Chewing
No food allowed in the studio. Work up that appetite and eat afterwards! (Maybe even go to dinner with your Serenity friends!) Gum can be a choking hazard! Please refrain from chewing it during class. Serenity will provide water bottles for $1.00
Jewelry & watches
Your jewelry is beautiful! However, it can be very dangerous and get caught in an apparatus causing a safety issue. It can also scratch our poles and tear our fabric if it were to get caught in it. Please leave all your valuables at home.
Bad Kitty items are available for purchase online or in studio. All purchases can be made online or paid in cash at the studio. Call to find out whats in stock! Limited supplies left!
Vouchers & Gift Cards
Gift cards and vouchers can be purchased for someone by contacting Serenity Pole and Aerial at (949) 444-7618.